Terms and Conditions

Pickup & Delivery Policy

Thank you for choosing Hanna’s Cookie Doughmain! To ensure every order is fresh and beautifully prepared, please review the following pickup and delivery policies before placing your order.

Order Confirmation

Orders are not confirmed until an invoice has been paid according to the payment terms provided. Production will not begin until your order is confirmed.

Pickup

• Pickup is available only during the scheduled pickup window. (Saturday 11am-1pm unless stated otherwise)
• The pickup schedule/location  will be listed on the home page of my website!
• The pickup address and instructions will be provided after your order has been confirmed.
• Please arrive within the specific pickup time to help keep orders running smoothly.

Late Pickups

If you are unable to pick up your order during your scheduled pickup window, please contact me as soon as possible. I will do my best to accommodate an alternate pickup time; however, accommodations cannot be guaranteed.

Orders not picked up and without communication may be considered abandoned. Refunds will not be issued for missed pickups.

Delivery

Delivery is available for an additional fee and is subject to availability.

• Delivery fees are based on the delivery location. ($5-$25)
• Deliveries will begin after 1pm on Saturdays unless stated otherwise.
• Deliveries are scheduled within designated delivery time slots.
• While every effort will be made to deliver within the selected time slot, unexpected traffic, weather, or other unforeseen circumstances may occasionally affect arrival times.

Someone must be available to receive the order upon delivery. If no one is available, additional delivery fees may apply for redelivery, or the order may need to be picked up.

Product Care

Once your order has been picked up or delivered, responsibility for the product transfers to the customer.

To maintain the best quality:

• Keep cookies in their packaging until ready to enjoy.
• Store at room temperature in a cool, dry place away from direct sunlight.
• Avoid leaving decorated cookies or cookie cakes in a hot vehicle for extended periods.

Order Accuracy

Please inspect your order upon pickup or delivery. Any concerns regarding your order must be reported within 24 hours of receiving it.

Cancellations & Changes

Because each order is custom made, changes or cancellations may not be possible once production has begun. Please contact me as soon as possible if you need to make changes to your order.

Thank you for supporting Hanna’s Cookie Doughmain! I appreciate your business and look forward to creating something delicious for your special occasion.